As one of the World’s leading small animal referral centres, we have been delivering pet healthcare for over 30 years. We have a great multi-disciplinary team led by internationally renowned specialists. We are now looking to expand our client care team and take on a permanent, full-time Client Care Lead to continue providing a great service to clients and their pets.
Working as a Client Care Lead is a busy and demanding role where a genuine concern for clients and their pets is of the utmost importance. The Client Care Lead is responsible for leading and inspiring our Client Care Associates, ensuring individual and group KPIs are achieved and overseeing the day to day running of the team. The right candidate will have previous leadership experience in a client facing role ideally within a veterinary practice. The ability to work under pressure and remain positive, professional, friendly, and helpful at all times is essential.
In order to give our clients a gold standard level of service, our client care team operates from 7 am – 11 pm 365 days a year. Successful candidates will be required to work one in four weekends and weekday shifts from 12 pm to 8 pm, including Bank Holidays on a rota system.
The successful candidate will:
We are a state-of-the-art, leading-edge veterinary centre service recognised within the veterinary industry for being at the forefront of Specialist care for pets. We pride ourselves on our commitment to excellence in every aspect of the service and care we offer to pets, clients, referring practices and each other.
Our friendly and dedicated team are on hand with a warm and supportive welcome to all new associates!
The closing date for applications is Monday 7th June 2021
Interviews for the positions will be held on
If you would like to find out more about the Client Care Lead please contact:
Nicholas Mills, Head of Client Experience: Nicholas.Mills@willows.uk.net
Tinderjit Khatkhar, HR Business Partner: Tinderjit.Khatkhar@willows.uk.net
or call 0121 712 7070
For the full job description please see below -
To apply for the position please include a covering letter of intent and your current CV to Nicholas Mills email@example.com or via post to:
Willows Veterinary Centre and Referral Service