24 Hour Patient Care


Our number one priority is the health, wellbeing and comfort of each and every patient in our care. Nowhere is our commitment to excellence more evident than in the care of our in-patients.

Willows is staffed by Specialist Veterinary Surgeons and Registered Veterinary Nurses, 24-hours a day, 365 days a year. Our on-duty Vets and Nurses are fully supported by our teams of Student Nurses and Veterinary Care Assistants.

At Willows, our round the clock care ensures the highest levels of care possible to all patients – offering peace of mind that your pet will receive the best monitoring and treatment possible with access to Specialist emergency care should it be needed.


Our Specialist services include:

  • Anaesthesia and Analgesia
  • Cardiology
  • Dermatology
  • Diagnostic Imaging
  • Internal Medicine
  • Oncology
  • Orthopaedics
  • Ophthalmology
  • Soft Tissue Surgery

Our facilities at Willows include:

  • Five dog wards
  • Cat ward; for a stress free environment
  • Isolation ward; minimising the risk of spread of contagious diseases
  • Intensive Care Unit
  • Spacious walk-in kennels enabling large and giant breeds (i.e. St Bernards), to be comfortably hospitalised.

Within each ward fluid pumps are provided to ensure patients on intravenous fluids receive accurate and well-regulated therapy. All kennels are provided with soft Vet Beds, in addition the main dog wards have bathing, walk-in shower and professional-grade drying facilities.


Our Intensive Care Unit (ICU) is fully equipped to enable the optimal care of ill patients.

Incubators are available for cats and small dogs and the kennels have oxygen outlets for providing oxygen therapy. When required, patient warming is provided either in an incubator or, for larger patients, on special medical-grade heated mattresses. There are numerous electronic multi-parameter monitors that give continuous information on such features as blood pressure, oxygen levels in the blood and the electrical activity of the heart (ECG). A ‘crash cart’ is available for emergency situations including cardiac arrest, and our laboratory is conveniently located adjacent to the intensive care unit in order to facilitate efficient monitoring of the status of our critical-care patients.

Should your pet need to be hospitalised at Willows, you can have peace of mind, knowing that we are committed to providing the highest levels of care for our patients, 24 hours a day, 365 days of the year.