Leadership Team

Our Leadership Team

At Willows we pride ourselves on providing the best possible care and service for our patients, owners and referring Vets alike. It wouldn’t be possible to maintain our excellent standards without an outstanding team of individuals who are committed to excellence.
Be it manning our busy reception desk, helping you with insurance claims or overseeing the smooth running of the Hospital our friendly, dedicated and caring team constantly strive deliver gold standard experience, looking after pets as if they were their own.

Toby Gemmill


Managing Director

RCVS Specialist in Small Animal Surgery (Orthopaedics)
European Specialist in Small Animal Surgery

Toby graduated from the University of Bristol and following a number of years in mixed and small animal practice, he undertook a Residency in Small Animal Surgery at the University of Glasgow. Toby holds the RCVS Diploma in Small Animal Surgery (Orthopaedics) and the ECVS Diploma in Small Animal Surgery, and was also awarded an MVM for research into canine elbow dysplasia.

Toby was a member of the RCVS Small Animal Surgery Board for several years and has been an RCVS examiner in Small Animal Surgery at both Certificate and Diploma levels. Toby has authored or co-authored numerous scientific papers and conference abstracts, presented internationally on a wide variety of topics relating to small animal orthopaedics and spinal surgery, and has regularly contributed to local CPD meetings. He is the co-editor of the 2nd edition of the BSAVA Manual of Canine and Feline Fracture Repair and Management. Toby has been involved with AOVET for several years, a global not-for-profit organisation dedicated to improving outcomes for orthopaedic patients, and has sat on the AOVET European board, the Education commission, the International board and the AO Board of Trustees. Having worked at Willows Referral Service since 2005 he became Clinical Director in 2016, and was appointed as Managing Director of Willows and Kentdale Referrals in 2020.

"Having worked at Willows for many years and been with Linnaeus since the company was founded, I am looking forward to helping lead both Kentdale and Willows forward, maintaining our commitment to providing the best possible levels of care to our patients, pet owners, and referring vets."

Outside of work, Toby enjoys CrossFit, mountain sports, and spending time with his family. He has a boisterous Labrador retriever who approaches life with excessive enthusiasm to compensate for any deficiencies in her training.
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Jon Wray


Clinical Director

RCVS Specialist in Small Animal Medicine (Internal Medicine)

Clinical Cardiologist

Jon graduated from the University of Bristol in 1996. After two years in mixed general (mainly cattle and small animal) practice in Bath and North-East Somerset, returned to the Univesity of Bristol to perform a three-year Residency in Small Animal Medicine. In 2001 Jon established a Small Animal Medicine referral service at Willows Veterinary Centre and Referral Service alongside existing Orthopaedics, Ophthalmology and Anaesthesia disciplines. In 2004 he started the Canine Medicine referral service at the Animal Health Trust, Newmarket, before becoming Head of Internal Medicine. He then returned to the University of Bristol as Clinical Fellow in Cardiorespiratory Medicine before joining Dick White Referrals in 2008 as a Specialist in Small Animal Medicine and subsequently as Head of Cardiology. He joined Willows Veterinary Centre and Referral Service in 2021 as Clinical Director.

Jon is a past Chief Examiner for the Royal College of Veterinary Surgeons Certificate and Diploma in Small Animal Medicine and the Certificate of Advanced Veterinary Practice for the University of Liverpool. He has published widely and lectured nationally and internationally in Internal Medicine, Cardiology, Veterinary Education and Interventional Radiology. He is the author of the book ‘Canine Internal Medicine: What’s Your Diagnosis?’. He is an Honorary Associate Professor in Small Animal Internal Medicine at the University of Nottingham and Visiting Lecturer at Copenhagen and Lusofona (Lisbon). In 2008 he was awarded Fellowship of the Royal College of Veterinary Surgeons (FRCVS) for Meritorious Contribution to Clinical Practice. The same year, he was admitted as a Fellow of the Royal Society of Biology (FRSB) and listed as a Chartered Biologist.

Jon’s clinical practice and interests are in all aspects of Internal Medicine and Cardiology but specifically in the investigation and management of dysphagia, endocrine dwarfism, diagnostic and therapeutic interventional endoscopy, congenital heart disease, pericardial disease, interventional cardiology and interventional radiology (a subject area which he has been amongst the vanguard of Specialists in the UK to introduce this in the veterinary arena in the last decade and in which he has provided practical training workshops for internationally). He also speaks regularly in clinical reasoning and cognitive error as applied to small animal veterinary practice.

Outside work, Jon enjoys travelling, live music, playing the guitar (with more enthusiasm than skill )and spending time with his three children messing around in kayaks, boards and swimming in rivers and sea.

“I’m enormously excited and privileged to be taking the position of Clinical Director at Willows, having fond memories of developing the Internal Medicine Service here 20 years ago. I’ve watched the centre grow and further develop with great admiration as an outstanding multidisciplinary referral centre and general practice with the same commitment to excellence that has always been a byword for Willows. I look forward with enthusiasm to be working with such a stellar group of Specialists and superb veterinary and nursing talent to deliver the very best of care for the patients entrusted to our collective expertise by their owners and veterinary practices.”
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Tony Avery

Hospital Director

Before joining Willows Tony work in the Private Healthcare sector for eighteen years in various leadership roles. After establishing a nationwide private medical practice Tony moved into hospital management operating private hospitals across England, for some of the UK's leading healthcare providers such as, Nuffield Health and BMI Healthcare. Tony's most recent role was as Executive Director of The Priory Hospital in Birmingham.

Away from work Tony lives in Birmingham with his wife, three grown up children and two rescue cats Alfie and Charlie. Tony loves nothing more than going on a long walk with his wife and friends followed by a relaxed pub meal and a nice glass of Pinot.

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Nic Mills

BSc (Hons) RVN

Head of Client Experience

Nic studied Genetics and Molecular Biology at university and after graduating in 2010 decided to take some time out to decide if a career in genetics was right for him. He then went on to work as a Pet Health Advisor at a local small animal practice and immediately knew that working within the veterinary industry was the right place for him. Since then Nic has gone on to qualify as a Registered Veterinary Nurse and in 2017 made the move into industry where he worked as a territory manager for a global veterinary pharmaceutical company.

Nic understands the importance of building lasting relationships with practices and brings with him the dedication and experience necessary to develop and strengthen the relationships Willows has with both referring veterinary practices and pet owners.

Outside of work, Nic has a very noisy six-year-old Siamese called Eli who he hand-reared after he was abandoned at his old practice and the pair have been inseparable ever since.
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Vicky Maund

BSc (Hons) CVN, DipAVN (SA), Dip HE CVN, VTS (SAIM), CertVNECC, RVN.

Head of Nursing Services

Vicky has always had a passion for caring for animals from a young age, with her veterinary career starting at the age of thirteen in a practice working with both farm animals and domestic pets.

Vicky qualified as a veterinary nurse in 1996 from Rodbaston College. She continued her veterinary work at the PDSA before moving to a mixed practice as Head Nurse and Clinical Coach, allowing Vicky to help train and mentor students and nurses alike before taking some time out to raise her two fantastic children. Vicky missed the buzz of the veterinary practice and returned full circle to her original training practice. With her passion reignited, Vicky undertook the Diploma in Clinical Veterinary Nursing and an Advanced Diploma in Veterinary Nursing at Myerscough College.

Joining Willows in 2011, Vicky worked as a lead medicine nurse and quickly developed a strong interest in blood transfusions and endocrine disorders; this inspired Vicky to undertake a BSc (Hons) Clinical Veterinary Nursing achieving a first-class degree. However, Vicky’s thirst for knowledge did not stop there. In 2015, she undertook a specialised qualification from the Academy of Internal Medicine for Veterinary Technicians (AIMVT) in Internal medicine. She gained her Veterinary Nursing Certificate in Emergency Critical Care in 2017 and, more recently, a post-graduate Certificate in Veterinary Education.

Vicky has lectured on the nursing circuit, including having the honour to speak at the BSAVA congress, and finds teaching and sharing her knowledge a privilege. At home, Vicky has two dogs Opie and Florence, who very much keep her on her toes. ​
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David Hindley


Facilities Manager

David has worked at Willows Veterinary Centre and Referral Service since 2002, initially joining us as an animal care assistant obtaining valuable experience working alongside general practice clinicians and specialist vets in a progressive small animal practice.  Going from strength to strength, his level of commitment to the practice, his colleagues and, most importantly, the patients in his care, David was promoted to Animal Care Manager in 2007.

As the practice has grown and the facilities within have developed, David realised his skills and knowledge would be well suited to a facilities role and he became Facilities Manager in December 2016. David is IWFM and IOSH qualified and is working towards his Nebosh qualification.

David has a busy home life shared with his wife and young son, two dogs, two rabbits, two birds, a cat and finally a horse! When he does have a rare moment to spare, he will sneak in a game of football or rugby!
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Tinderjit Khatkar

BA(Hons) Associate CIPD

HR Business Partner

Tinderjit joined Willows in February 2018 as an HR Business Partner, having previously worked in various HR roles mainly in education.

Working at Willows has been a great opportunity to learn about the veterinary sector and Tinderjit has been truly blown away by the dedication and commitment of team members and the amazing service they provide to clients and patients.

With 198 staff, there is always something to do and no two days are the same! This adds to the variety and excitement of working at Willows. Her passion is to make a difference to team members and to ensure that all team members have the best employee experience possible.

Away from Willows, Tinderjit enjoys gardening, going for long walks and going on holiday and has been fortunate to have been on some great adventures. Tinderjit promised her family that they could have a dog when she started at Willows and she hopes to fulfil this wish very soon.
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Samantha MacDonald

BA (Hons)

Marketing Manager

Sam joined Willows from the world of Private Healthcare having worked for a number of the UKs largest private Healthcare providers for over ten years in the London, the South East and most recently the Midlands.

It had always been Sam’s childhood dream to become a Vet, having grown up watching every episode of ‘Animal Hospital’, she even spent a short stint experiencing life within a veterinary practice as part of high school work experience. However, the creative aspect of marketing called leading Sam on to roles within Private Healthcare and most recently Veterinary Medicine across which there are increasing similarities.

Having previously been the proud owner of a rather hairy Bearded Collie named Chloe, Sam would love to get another dog in the near future. For the meantime she fulfils her longing for puppy cuddles by offering up her pup sitting skills to help her Dad who breeds working Labradors.
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Felicity Lynes


Commercial Business Partner

Felicity joined Willows in January 2020 overseeing all things finance related from monthly reporting, implementing cost controls and setting up procedures.

Felicity began her accountancy career in accountancy practices where she qualified with the ACCA and gained a broad knowledge of the accountancy world before moving into commercial finance in the Woodwork Machinery industry.

Felicity certainly likes to keep herself busy and is in the final year of studying for her MBA qualification. She is also a regular at the gym and is currently training for Edinburgh marathon.
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Cathy Bowen

Business Relationship Manager


Cathy qualified as a Registered Veterinary Nurse in 2000 and went on to spend 11 years as a RVN in small animal first opinion practice. During her Nursing career Cathy primarily focused on nurse-led consults running successful nurse clinics.

In 2010, Cathy made the move into industry. Over the next 10 years she took on roles within pet nutrition and small animal diagnostics providing her with the opportunity develop skills in business development as well learning and development.

In 2018, Cathy made the decision to go back to her first love and looked to return to Veterinary Practices in roles that enabled her to directly support Veterinary teams.

Cathy joined Willows as Business Relationship Manager in January 2021. As an advocate for our general practice veterinary colleagues Cathy works to support our referring practices ensuring the highest possible levels of shared patient care and treatment.

Outside of work Cathy enjoys running and generally spending time outdoors. Cathy has no furry pets at the moment, however, does have a large natural pond filled with a number of ornamental fish!
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