A Fellow of the Chartered Management Institute, Tracey also holds a Masters Degree in Business Administration and is a qualified business coach. Tracey has 25 years experience in leadership and management, spanning the corporate career ladder through to owning her own businesses including management consultancy. Her love of all creatures great and small landed her in the veterinary world, firstly in multi sited veterinary primary care and now in our specialist 24/7 referral centre. Dedicated to delivering world-class veterinary and nursing care with integrity and conscience, Tracey settles for nothing less than excellent standards through the impressive calibre of people she is proud to work with here. She wants every pet to have access to the safe, skilled hands here at Willows which are amongst the best in the world, and, for every client to have the right to choose the best care.

She often writes for media, is a regular presenter on a variety of business management subjects that support better clinical care at national veterinary conferences and has also featured on prime time TV in a documentary for Channel 4’s ‘The Job Interview’. Tracey also sits on the Board for the British Equestrian Trade Association, helping to contribute to the wider success of equestrian businesses and is also on the Board for VMG (Veterinary Management Group) helping to develop leadership and management in the veterinary industry.

Outside of work in heels and a suit, Tracey spends most of her down time in wellies and jeans with her beloved Springer Spaniel Ollie, who she gave a happy retirement home to after serving his years as a sniffer dog for Border Force. She believes he is the best dog in the world, she also knows that her colleagues and clients all believe theirs are too, and they are all right! When she is not managing a busy referral centre here at Willows, Tracey also enjoys horses, is a self-confessed closet ‘Sarah Beeny’ renovating properties and is an ambassador for a US science based anti ageing human health company.

Toby graduated from the University of Bristol in 1996. Following a number of years in mixed and small animal practice, he undertook a Residency in Small Animal Surgery at the University of Glasgow. He holds the RCVS Diploma in Small Animal Surgery (Orthopaedics) and the ECVS Diploma in Small Animal Surgery, and was also awarded an MVM for research into canine elbow dysplasia. He has worked as an Orthopaedic and Spinal Surgeon at Willows Referral Service since 2005.

Toby has been an RCVS examiner in Small Animal Surgery at both Certificate and Diploma levels. He was also a member of the RCVS Small Animal Surgery Board for several years. Toby has authored or co-authored numerous scientific papers and conference abstracts, given presentations around the world on a wide variety of topics relating to small animal orthopaedics and spinal surgery, and has regularly contributed to local CPD meetings. He is the co-editor of the 2nd edition of the BSAVA Manual of Canine and Feline Fracture Repair and Management. Toby has been involved with AOVET for several years and has sat on the AOVET European board and the Education commission; he is currently chair of the AOVET European board and a member of the International board. He enjoys all aspects of small animal orthopaedics but has particular interests in joint replacement, management of complex fractures and postgraduate orthopaedic education. He became Clinical Director at Willows in 2016.

"Having worked at Willows for many years and seen it grow into a large multi-disciplinary centre, I am looking forward to helping lead the practice forward, maintaining our commitment to providing the best possible level of care to our patients, owners and referring vets."

Outside of work Toby enjoys CrossFit, snowboarding, hill walking, and spending time with his family. He has a boisterous Labrador retriever who approaches life with excessive enthusiasm to compensate for any deficiencies in her training.

Becky joined the Willows in 2011 as Client Care Manager and was appointed Practice Manager in February 2017.

Becky discovered her love of animals through her two rescue dogs, acknowledging she made every mistake in the book when it comes to being a pet owner! Her first rescue dog (a mongrel) quickly introduced her to what is fondly known as "separation anxiety"! The solution she believed was to introduce another rescue dog for company! Several pairs of curtains, shoes, toilet rolls, phone cables, sofa cushions, skirting boards and an entire sound system later, Becky invested in dog obedience training and has never looked back (although she can on occasion still be seen aquaplaning through the park at high speed attached to the end of a lead!).

After leaving school, Tom started working at his local RSPCA branch, spending four years helping rehabilitate cruelty cases until they were fit to be rehomed. On leaving the RSPCA Tom had his first insight into the veterinary world as an animal care assistant at the PDSA. Having enjoyed working within the veterinary industry Tom joined a local mixed practice as a student veterinary nurse where he qualified in 2010. Tom joined Willows in 2011 as an RVN and was promoted to Deputy Nurse Manager in 2017.

Tom has a broad nursing interest but has a specific passions for medical nursing, emergency medicine, infectious diseases and evidence based practice. Tom gained his veterinary nursing certificate in emergency critical care in 2013 and completed his qualification from the Institute of Leadership and Management in 2014. He is also currently working towards his advanced veterinary nursing diploma.

In 2014 Tom joined his local British Small Animal Veterinary Association regional committee and has organised lectures and courses for veterinary nurses in the local area on an array of topics ever since. Since 2015, Tom has been a member of the British Small Animal Veterinary Association congress committee assisting with the organising of congress and just as importantly the social events.

David has worked at Willows Veterinary Centre and Referral Service since 2002, initially joining us as an animal care assistant obtaining valuable experience working alongside general practice clinicians and specialist vets in a progressive small animal practice.  Going from strength to strength, his level of commitment to the practice, his colleagues and, most importantly, the patients in his care, David was promoted to Animal Care Manager in 2007.

As the practice has grown and the facilities within have developed, David realised his skills and knowledge would be well suited to a facilities role and he became Facilities Manager in December 2016. David is IWFM and IOSH qualified and is working towards his Nebosh qualification.

David has a busy home life shared with his wife and young son, two dogs, two rabbits, two birds, a cat and finally a horse! When he does have a rare moment to spare, he will sneak in a game of football or rugby!

Tinderjit joined Willows in February 2018 as a HR Manager, having previously worked in various HR roles mainly in education.

Working at Willows has been a great opportunity to learn about the veterinary sector and Tinderjit has been truly blown away by the dedication and commitment of team members and the amazing service they provide to clients and patients.

With 198 staff, there is always something to do and no two days are the same! This adds to the variety and excitement of working at Willows. Her passion is to make a difference to team members and to ensure that all team membes have the best employee experience possible.

Away from Willows, Tinderjit enjoys gardening, going for long walks and going on holiday and has been fortunate to have been on some great adventures. Tinderjit promised her family that they could have a dog when she started at Willows and she hopes to fulfil this wish very soon.

Sam joined Willows from the world of Private Healthcare having worked for a number of the UKs largest private Healthcare providers for over ten years in the London, the South East and most recently the Midlands.

It had always been Sam’s childhood dream to become a Vet, having grown up watching every episode of ‘Animal Hospital’, she even spent a short stint experiencing life within a veterinary practice as part of high school work experience. However, the creative aspect of marketing called leading Sam on to roles within Private Healthcare and most recently Veterinary Medicine across which there are increasing similarities.

Having previously been the proud owner of a rather hairy Bearded Collie named Chloe, Sam would love to get another dog in the near future. For the meantime she fulfils her longing for puppy cuddles by offering up her pup sitting skills to help her Dad who breeds working Labradors.

Nic studied Genetics and Molecular Biology at university and after graduating in 2010 decided to take some time out to decide if a career in genetics was right for him. He then went on to work as a Pet Health Advisor at a local small animal practice and immediately knew that working within the veterinary industry was the right place for him. Since then Nic has gone on to qualify as a Registered Veterinary Nurse and in 2017 made the move into industry where he worked as a territory manager for a global veterinary pharmaceutical company.

Nic understands the importance of building lasting relationships with practices and brings with him the dedication and experience necessary to develop and strengthen the relationships Willows has with its referring practices.

Outside of work Nic has a very noisy six year old Siamese called Eli who he hand reared after he was abandoned at his old practice and the pair have been inseparable ever since.

Felicity joined Willows in January 2020 overseeing all things finance related from monthly reporting, implementing cost controls and setting up procedures.

Felicity began her accountancy career in accountancy practices where she qualified with the ACCA and gained a broad knowledge of the accountancy world before moving into commercial finance in the Woodwork Machinery industry.

Felicity certainly likes to keep herself busy and is in the final year of studying for her MBA qualification. She is also a regular at the gym and is currently training for Edinburgh marathon.