Gold Level Cat Friendly Clinic


Welcome to our Gold Level Cat Friendly Clinic

Through our commitment to the excellent care of cats and their owners, Willows has been accredited by International Cat Care (iCatCare) as a Cat Friendly Clinic at the Gold Level.

At Willows we understand that cats are not just small dogs! Cats not only have a range of diseases which are different to those of their canine cousins, they also have different temperaments that should be handled and treated in a different way.

Bringing your cat to the Vet can be stressful for you and for your cat. Here at Willows we do all we can to minimise the difficulties that cats and their owners may encounter when they come to see us. Our staff are trained to be aware of the needs of cats and their owners, and we have put in place feline friendly facilities as well as ways of working, to make your visit as stress-free as possible.


Our Cat Friendly Facilities

  • A spacious, quiet, off-street car park for stress-free transfer to the reception area
  • A warm welcome at reception, with the option of a privacy cover for your cat’s basket
  • A separate cat waiting area, allowing your cat to relax in their basket, out of sight of other animals
  • Cat weighing scales in all 14 consulting rooms
  • A fully appointed cat ward equipped with;
    • Extra-large kennels
    • laid out to prevent sight of other cats
    • igloos for privacy and to provide a higher view point
    • comfortable, cosy bedding
    • a variety of types of cat litter
    • cat-friendly toys
    • cat weighing scales
    • privacy covers for kennel doors, if needed
  • Isolation ward fully for hospitalisation of infectious cases
  • A quiet examination room for individual, private assessment of in-patients
  • Superbly equipped intensive care unit for critically ill patients
  • State-of-the-art diagnostic and surgical facilities catering for the smaller anatomy and physiology of cats

Our Cat Friendly Staff

  • Knowledgeable Vets, Nurses and Clinical Support staff who are aware of the different needs of cats
  • Cat-friendly receptionists, offering advice on reducing stress during travel and for your visit
  • Caring, empathetic handling of feline patients
  • Feline patients handled in a quiet, stress-free environment, away from dogs
  • Staff fully trained in nursing of infectious patients in our isolation ward
  • Veterinary and Nursing staff providing care for our feline in-patients 24 hours a day 356 days a year
  • Specialist Anaesthetists with advanced knowledge of cat sedation, anaesthesia and pain management

A look into our Cat Friendly Clinic