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OUT OF HOURS EMERGENCY
0121 712 7071
Following a video consultation, it may be necessary for your pet to undergo a physical examination to enable a full diagnosis to be made. You would be required to bring your pet to Willows for this; there would be no additional charge for this examination. Please note that due to restrictions in place for COVID-19 if a physical examination is required you will be asked to wait in your vehicle whilst the Vet undertakes the examination of your pet in the hospital. A further consultation will then take place with you over telephone from the Hospital.
Vets work under professional guidance from the RCVS and the Medicines Act; this restricts what can be carried out remotely to diagnose and treat your pet when they are unwell.
Currently in the circumstances of the coronavirus outbreak, some relaxation of these rules can be permissible, such as when an owner must remain isolated at home or treating a pet in practice is not practical and no reasonable alternative is available. Under these circumstances a video consultation might be appropriate. In the first instance, please call the Hospital and we will discuss the best way to manage your request.
To find our more or book a video consultation contact our team on 0121 712 7070.
Video Consultation Service Terms and Conditions
In addition, our standard terms and conditions will apply.
Linnaeus Veterinary Group Trading as
Willows Veterinary Centre and Referral Service Ltd
Highlands Road
Shirley
Solihull
B90 4NH
Registered address:
Friars Gate,
1011 Stratford Road,
Solihull
B90 4BN
Registered in England Wales 10790375
VAT Reg 195 092 877
Monday to Friday
8am – 7pm
Saturday
8am – 4pm
Outside of these hours we are open 24/7 365 days a year as an emergency service.
Saturday
Morning 9am – 12pm
Afternoons 2pm – 4pm
Outside of these hours we are open 24/7 365 days a year as an emergency service.