Following a video consultation, it may be necessary for your pet to undergo a physical examination to enable a full diagnosis to be made. You would be required to bring your pet to Willows for this; there would be no additional charge for this examination. Please note that due to restrictions in place for COVID-19 if a physical examination is required you will be asked to wait in your vehicle whilst the Vet undertakes the examination of your pet in the hospital. A further consultation will then take place with you over telephone from the Hospital.
Vets work under professional guidance from the RCVS and the Medicines Act; this restricts what can be carried out remotely to diagnose and treat your pet when they are unwell.
Currently in the circumstances of the coronavirus outbreak, some relaxation of these rules can be permissible, such as when an owner must remain isolated at home or treating a pet in practice is not practical and no reasonable alternative is available. Under these circumstances a video consultation might be appropriate. In the first instance, please call the Hospital and we will discuss the best way to manage your request.
To find our more or book a video consultation contact our team on 0121 712 7070.
Video Consultation Service Terms and Conditions
In addition, our standard terms and conditions will apply.