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CALL US TODAY
OUT OF HOURS EMERGENCY
0121 712 7071
If your pet has not been seen by a Vet at Willows before, you can simply contact us on 0121 712 7070. A member of the team will take your details and book an appointment should you need one. If your pet is currently registered at another practice you can transfer your pet to Willows by contacting your current Vet and requesting for your pet’s clinical history to be sent to Willows. Your pet will then been seen by a Willows Vet at the first routine appointment you make.
If your pet is already having treatment for an ongoing problem with a Vet at another practice and you wish Willows to take over your pet’s treatment you will need to contact your current Vet and request that they provide Willows with your pet’s clinical history including details of any blood test results, the results of any other investigations and also details of any treatment your pet is receiving. In such cases your appointment at Willows will be extended to 30 minutes in order to fully assess the situation, please note that the fee for the consultation will be proportionately higher as a result. You will be seen by one of our General Practice Vets in these circumstances.
At Willows we take exceptional pride in providing the highest levels of care for our patients. Ensuring that we employ only Associates who are fully trained to the highest standards is key to delivering on our commitment to excellence. Willows is a recognised post-graduate training centre for Vets and a registered training centre for Veterinary Nurses. All Associates are encouraged to attend regular continuing education meetings, conferences, seminars etc., furthermore, we provide our own sponsored meetings for Associates, using speakers from both inside and outside the Hospital.
Please see our Payment Options section for our policy on direct claims.
In general we make a charge for every consultation your pet has with a Veterinary Surgeon and for all treatments we prescribe. Exceptions are selected appointments with Nurses which are free of charge, a free six month health check after puppy or kitten vaccinations, the first two routine post-operative check-ups after a primary care neutering procedure, and the first two routine post-operative check-ups after certain other selected primary care operations. For referred patients any follow up appointments and post-operative check-ups will incur additional charges.
At Willows we are committed to quality and excellence and ensuring the best possible outcomes for patients and clients. To view our Customer Charter click here.
We are committed to providing a 5 star service to our patients and clients. Your feedback matters to our team so that we can continue providing great care. At Willows we continually seek to provide our patients and clients with the best care and the best service. We are keen to hear about what we are doing well so that we keep doing these things, as well as anything you feel we can improve upon.
If you would like to leave feedback you can do so by clicking here.
Complaints Policy
Linnaeus Veterinary Group Trading as
Willows Veterinary Centre and Referral Service Ltd
Highlands Road
Shirley
Solihull
B90 4NH
Registered address:
Friars Gate,
1011 Stratford Road,
Solihull
B90 4BN
Registered in England Wales 10790375
VAT Reg 195 092 877
Monday to Friday
8am – 7pm
Saturday
8am – 4pm
Outside of these hours we are open 24/7 365 days a year as an emergency service.
Saturday
Morning 9am – 12pm
Afternoons 2pm – 4pm
Outside of these hours we are open 24/7 365 days a year as an emergency service.