29 March 2021

We are delighted to announce that we are celebrating a double triumph after picking up two top prizes at this year’s Best UK Vet Awards.

We scooped the prestigious ‘Best Referral Hospital’ accolade after achieving the most top-rated client reviews over the last 12 months, while glowing reviews also saw us land the ‘Best Veterinary Hospital in the West Midlands’ award.

Our Managing Director Toby Gemmill was delighted with clinching a tremendous double and paid tribute to our team for their incredible work.

“These awards are a rewarding recognition of the consistently high level of care and service which we are delivering to our patients, their owners and our referring vets. At Willows we pride ourselves on providing world-leading veterinary care and it wouldn’t be possible to maintain our high standards without our outstanding team of vets, nurses and support staff who are truly committed to excellence.

Our friendly, dedicated and caring team constantly strive to deliver a gold standard experience, looking after pets as if they were their own. The team are outstanding; whether it be manning our busy reception desk, helping process insurance claims, overseeing the smooth running of the hospital or delivering specialist treatment to pets.”

The Best UK Vets Awards are an owner’s choice award run by, based on reviews left by owners over the course of a year on VetHelpDirect and Any-UK-Vet.

The number of four- and five-star reviews are used to determine the winner. Clients are asked to review the practice based on five areas of care – respect for my pet, professionalism, friendliness, cleanliness and value for money.

Susie Samuel, CEO of said: “Vet practices are all very different with their own unique characteristics and it can be challenging to understand all those differences and find the best match. This is why hearing from existing clients via online reviews is so helpful. These awards are a lovely opportunity to reward the practices that are at the top of their game.”

Take a look at what our clients say about us by clicking here.