Arranging a Referral
Arranging a Referral
If your pet needs to be referred to a Specialist you must discuss this first with your local Vet who will contact Willows on your behalf or advise that you arrange an appointment directly. If your pet needs to be seen urgently, your Vet will need to telephone Willows in order to arrange the appointment for you.
Your Vet may wish to discuss your pet’s case with a Specialist by phone prior to making a decision regarding referral. In some cases your Vet may send us X-rays or scan results beforehand to be interpreted by our Diagnostic Imaging Specialists.
What to Bring?

Your Vet should supply Willows with a letter of referral giving details of your pet’s relevant history and a brief summary of the problem. You may be asked to bring this with you, along with any X-rays, scans or other information that your Vet may have supplied.

It is a good idea to have made some brief notes about your pet’s history e.g. dates of events, symptoms or signs you may have noticed, and any queries or concerns you have to help when discussing your pet’s condition during the consultation. You should bring any relevant insurance documentation, including a blank claims form. You will also need to bring a means of payment with you.

Your Appointment

It is preferred that pets are brought to Willows by their owner to ensure that detailed questions about the pet’s history can be answered along with  responsibility for decision making and financial considerations.

Should your pet be admitted to the hospital on the day of the appointment, we will ask for signed consent for any procedures which have been decided upon. It is very important that you have a full understanding of your pet’s condition and the implications of any proposed investigations and treatment. If you have any doubts at any stage, please do not hesitate to ask for clarification.

Please arrive 15 minutes prior to your appointment time to enable your pet to be registered before seeing the Vet. Complimentary refreshments are available in the waiting area, our Receptionists and Veterinary Care Assistants will be pleased help you or your pet throughout your visit.

If you are unable to keep your appointment or you are held up in traffic, please let the practice know as soon as possible.

During your appointment, your Specialist Vet will take a detailed history of your pet’s medical background as well as the current problem.  A thorough clinical examination will then be performed and any findings and provisional diagnoses will be fully discussed with you at the time.  Your pet may then go home after the consultation with suggested management or treatment, however it is also possible that further tests or procedures e.g. blood tests, imaging (X-rays or scans) and/or surgery may be required.

Whilst we will make every effort to perform investigations and possible surgery on the same day as the consultation, there is no guarantee that it will be possible for everything to take place on that day.  It may be that initial work will be done on the day of your appointment, and that your pet may be hospitalised for further diagnostic and possible surgical procedures to be carried out over the next few days, depending upon circumstances.  It is also possible that your pet may need to go home after the consultation (possibly on treatment) and return for diagnostic or surgical procedures at a later date.

It is important to understand that, just like a large human hospital, Willows provides an Accident and Emergency service, and urgent cases must take priority when we are organising our patient care.

If you are at all unsure about what to do regarding your pet’s referral to us, please do not hesitate to contact us.