How to access our services

In line with relaxation of covid restrictions across the country, we have again reviewed our policies at Willows. Further risk assessments have been undertaken and updated policies developed. The guidelines we are following to develop our policies have not changed : 

  • Keeping  associates and clients safe 
  • Providing essential veterinary services to our clients and referring vets 
  • Minimising transmission of covid by following government guidelines 


Our team members are equipped with all necessary PPE equipment (including facemasks and visors). They will continue to follow stringent cleaning, hand washing and social distancing procedures as we remain committed to the health, safety and wellbeing of all. We will continue to use Perspex shields in reception, consult rooms and offices and enhanced cleaning protocols will remain in place. We ask that clients continue to wear a face covering unless medically exempt. 


More than one client can accompany their pet in the waiting room and consult  rooms, unless this would compromise social distancing. Pets can be examined with clients providing restraint, or pets can be brought to the treatment room for examination with assistance from a member of the clinical support services team.   

Thank you for your understanding during this time. We remain committed to delivering the best possible care for your pet when they need it most.

Stay safe.

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