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Our aim at Willows is to provide first class care for our patients and to give an excellent service to their owners and to the vets who refer cases to us. It would not be possible to provide such a service without a team of people who are committed to excellence. We are very fortunate in having just such a team of friendly, dedicated and caring staff who constantly strive to do their best for our patients and to look after them as if they were their own pets.
All our staff are actively encouraged to pursue continuing education in their various fields. They are expected to bring any new ideas and knowledge which they acquire back to the practice to share with their colleagues. In addition, they all attend regular in-house meetings and are engaged in a system of appraisals. In this way we hope continually to improve the levels of care and service which the team at Willows provides for our patients, their owners and the vets who entrust their cases to us.
Willows is a busy practice with over 175 staff, a vast array of equipment and stock items, thousands of clients, over a thousand referring vets who use our services and, in our state-of-the-art premises, up to 100 in-patients to look after at any given time.
Our Management Team has the task of keeping the innumerable component parts of the practice running smoothly, so that our staff can concentrate on achieving our goal of providing a caring, top-quality service for our patients, their owners and the referring vets who send us cases.
CVPM VN CIPD (Associate Member)
Jenny qualified as a veterinary nurse in 1982 and worked in both small animal and mixed practices until she left the profession to have her daughter in 1990. Wishing to return to work on a part time basis, she joined a small NHS doctors' surgery in Birmingham as a receptionist and then became interested in the management of the practice. She achieved her membership of the Association of Medical Secretaries and Practice Administrators, and Certificate in Practice Management in 1994. After seeing an advert the following year for a veterinary nurse position at Willows Veterinary Centre in the local paper, she decided to see if she could combine her veterinary nurse experience with a 'little bit of admin'. As the practice grew she became more and more involved with its management and, with a great deal of support from the partners, Jenny gained her Certificate in Practice Management with the Veterinary Practice Management Association in 1999.
Jenny has recently attained her Certificate in Personnel Practice and is an associate member of The Chartered Institute of Personnel and Development. She believes this will help her to meet the challenges which lie ahead in our rapidly expanding and successful business. Jenny feels very lucky to be within a profession she believes in, doing a job she loves at a centre of excellence.
BVSc MVM DSAS(Orth) DipECVS MRCVS
RCVS Specialist in Small Animal Surgery (Orthopaedics)
European Specialist in Small Animal Surgery
Toby gained the RCVS Diploma in Small Animal Surgery (Orthopaedics) and the ECVS Diploma in Small Animal Surgery in 2005 and was also awarded an MVM for research into canine elbow dysplasia. He has worked at Willows since 2005.
Toby has been an RCVS examiner in Small Animal Surgery since 2008 and has examined at both Certificate and Diploma levels. He is also a member of the RCVS Small Animal Surgery Board. Toby has maintained active research interests in addition to handling a busy clinical caseload, and he has been awarded research prizes from BSAVA, ECVS and BVOA. Toby has authored or co-authored numerous scientific papers and conference abstracts, given presentations around the world on a wide variety of topics relating to small animal orthopaedics and spinal surgery, and has regularly contributed to local CPD meetings. He enjoys all aspects of small animal orthopaedics but has particular interests in joint replacement, management of complex fractures and spinal surgery.
"Having worked at the Centre for many years and seen it grow into the large multi-disciplinary practice it now is, I am delighted to take up this position as Clinical Director. I am looking forward to helping lead the Centre forwards, maintaining our commitment to providing the best possible level of care to our patients, owners and referring vets."
MA VetMB MRCVS
Business Development Manager
Will qualified as a vet from Cambridge University in 2012. During his years doing first opinion work he developed a strong interest in the business side of veterinary practice. Will is delighted to have started as Willows’ new business development manager in March 2016. He is dedicated to strengthening the relationship between Willows and referring vets, ensuring that they, their clients and their pets receive the best referral experience possible. His first opinion grounding allows him to act as a good link between Willows and referring vets and he finds visiting them very rewarding. He is the first point of call for any queries or questions referring vets may have. Will is also involved in making sure the out-of-hours emergency service runs smoothly and continues to provide excellent care for the clients who use it.
At home, Will is the owner of a very timid rescue cat called Puddle who he rehabilitated after he was found as a young kitten in a very sorry state. He’s trying hard to build up his confidence and seeing some good success, even getting him to venture outside. At some point Will would love a dog too but that will have to wait until his cat is a bit less anxious!
Willows Veterinary Centre & Referral Service
Client Care Manager
Becky enjoyed a challenging career working within a variety of commercial environments across Europe as an associate member of The Chartered Institute of Personnel and Development. The time came to have a career re-think, however, as Becky wanted to use her people skills in a slightly different way, continuing to focus on fantastic client care and the development of her team, but within an environment that she also felt would be personally rewarding.
As a result, in May 2011 Becky joined Willows as their new Client Care Manager, and she is keen not only to further strengthen the already existing and familiar reception team but also to oversee the all-important relationship between our highly valued clients and the referring veterinary practices who entrust their patients (and their clients) to our care. Having been a Willows client herself for a number of years, Becky understands the importance of extraordinary client care and is keen to continue to provide the highest standards of service that our pet owning clients are used to. As the practice continues to grow, Becky understands that the personal touch is just as important as ever and, alongside the reception team, she is on hand to speak to and meet with clients as frequently as possible. She is very much looking forward to getting to know and work with all of our clients and referring veterinary contacts to ensure that we are doing all we can to meet and wherever possible to exceed their expectations.
Although Becky has not come from a veterinary background, she is armed with plenty of knowledge obtained through owning her own two rescue dogs that have certainly put her through her paces. Becky is more than willing to acknowledge that she has made every mistake in the book when it comes to being a pet owner! Having grown up with energetic yet obedient Springer Spaniels, Becky took on her first rescue dog (a mongrel) in 2008 and was quickly introduced to what is fondly known as "separation anxiety"! The solution she believed was to introduce another rescue dog for company! Several pairs of curtains, shoes, toilet rolls, phone cables, sofa cushions, skirting boards and an entire sound system later, Becky invested in dog obedience training and has never looked back (although she can on occasion still be seen aquaplaning through the park at high speed attached to the end of two leads!).
Debbie became a qualified veterinary nurse in 1979, progressing to become the head nurse in a local small animal practice until 1989 when she left to start a family. After an eleven year break she was head-hunted by one of her previous student nurses, Jenny Tubb, who by that time was the practice manager at Willows.
Debbie enjoyed the challenge of returning to work as a nurse and being presented with the practice's advanced equipment and specialist procedures. After being promoted to Nurse Manager in 2003, Debbie's role developed into more of a supervisory one and now, with the valued support from her two assistant nurse managers and the animal care manager, she assumes responsibility for the efficient running and development of the clinical support staff team.
Debbie has always loved sharing her veterinary knowledge and experience with her nursing colleagues. This interest led Debbie to become actively involved in the application for the practice to become a Registered Training Practice, and in 2009 she gained her Assessors qualification. Although no longer assessing students herself, Debbie continues to play an important role in maintaining high standards of student nurse training. Debbie strongly believes that being a training centre of excellence provides both the practice and the profession with a continuing source of qualified, highly skilled nurses who are committed to the highest levels of patient and client care.
Debbie insists that her nurses never forget 'basic nursing skills', which she believes are as vital as all the high-tech monitoring equipment that is available in the practice. All her qualified and student nurses know that it is essential for their patients to have a structured care plan, with plenty of TLC to add to the holistic approach which in Debbie’s view is essential to produce an optimal outcome for the pets under our care and for their owners.
Debbie is a cat advocate for Willows and was thrilled to be offered this opportunity. She is the owner of four cats , all with completely different personalities and needs, and she is passionate about cat welfare, both in the home and the veterinary environment
Debbie will continue to devote her time ensuring that the pets of our valued clients go on receiving the best veterinary nursing care possible.
Assistant Nurse Manager (Surgical)
Amy started her nursing career immediately after leaving school by undertaking NVQ'S 1 & 2 in animal care at a veterinary surgery in Tamworth. After gaining this qualification, Amy moved to a larger veterinary hospital in Sutton Coldfield where she gained her pre-veterinary nursing qualification and went on to attain NVQ'S 2 & 3 in veterinary nursing, then qualifying as a veterinary nurse. Amy joined Willows in 2001 and gained the Diploma In Advanced Surgical Nursing in 2006. She has a particular interest in surgical nursing and takes pride in treating every patient as if it were her own pet. Amy believes that continuing education is very important, and she loves learning new information which can contribute to the high levels of nursing care that Willows' patients receive. Amy also enjoys training other nurses in the practice, and has also lectured at the British Veterinary Nursing Association and British Small Animal Association national UK congresses.
Amy looks forward to coming to work every day and enjoys every minute of her job at Willows - she feels very passionate about the work of the surgical suite and ensures that the standards in this area, for which she is responsible, are always exceptional. In 2010 Amy was nominated for Veterinary Nurse of the year which she was thrilled about.
Amy is a cat advocate for Willows. This role is particularly important to Amy because one of her old cats, Benny, was previously treated for a nasal tumour, requiring weekly trips to the vets. This experience helped Amy to understand the worries that owners face when leaving their much loved pet with the vet, and the importance of ensuring that the requirements of feline patients are properly catered for.
In her spare time Amy enjoys walking with her two cross breed dogs 'Sidney' and 'Frankie'.
RVN MBVNA A1
Assistant Nurse Manager (Non-Surgical)
Since leaving school, Claire felt very passionate about making her career one where she could work with animals. She completed two diplomas in animal care at Warwickshire College and this journey opened Claire's eyes to some amazing careers with animals, ranging from opportunities in safari parks to others in farms and pet shops. However, it was towards the end of her college years that Claire discovered her niche, when she helped out in a local veterinary practice. It was at that point she was hooked! To be able to make a difference to these animals' lives and have the chance to develop a career in the veterinary world became her dream.
Claire knew this dream wasn't going to be easy to fulfil, but with persistence she obtained a veterinary nurse training position in a mixed veterinary practice in Warwickshire. She worked there for four years and qualified as a Registered Veterinary Nurse in 2005. Wanting to follow the gold standards that she was taught at college, Claire applied for a position at Willows and has never looked back since she started working here!
The importance of good training and support whilst studying to become a nurse is a subject very close to Claire's heart, and in 2008 she was offered the chance to become an A1 assessor for Willows, to guide our student veterinary nurses through their study. Claire has found this to be a very rewarding role, and she is very proud of her students and what a great asset they are to the practice.
On moving into the Willows fantastic new premises in 2009, Claire was promoted to Assistant Nurse Manager (non-surgical). Claire is very dedicated to maintaining the highest standards of care for all our patients and looks forward to seeing their happy little faces when she comes into work first thing every morning!
Claire is a member of the team of cat advocates at Willows – she understands how important our superb clincial environment and excellent husbandry are for all the patients that visit us, but also recognises how stressful a visit to the vets can be for our feline friends, and that we need to take special measures in caring for them to the highest standards.
In 2010 Claire completed her qualification for the Institute of Leadership and Management. Following this Claire obtained her certificate in anaesthesia and critical care. Claire believes that Willows is definitely a great place to fulfil her dream and pursue a career in veterinary nursing to the highest levels!
Animal Care Manager
David answered his animal care calling back in 1999 when he attended Solihull College and studied for his National Diploma in Applied Science and Animal Management. After gaining valuable practical and academic experience he decided to pursue a career in the veterinary world.
In 2002 David applied for a position of animal care assistant at Willows Veterinary Centre and Referral Service. David saw this as a fantastic opportunity to gain valuable experience in animal care and work alongside general practice clinicians and specialist vets in a progressive small animal practice
David's knowledge and ability have gone from strength to strength and he has become an extremely valued member of staff. Due to his level of commitment to the practice, his colleagues and, most importantly, the patients in his care, David was promoted to Animal Care Manager in 2007. David's main aim is to provide the best levels of care to our patients by supporting the animal care assistants in his team and seeing that their knowledge, development and commitment are maintained to the highest of standards at all times.
Administration and Accounts Office Manager
Sally has previously worked in a diverse array of office environments within industries ranging from automotive and haulage through to co-ordinating events for a live entertainment agency. Over the years she has acquired considerable experience in both administration and accounts and when she joined Willows in June 2008 it was to assist the practice manager with the bookkeeping. However, as the practice grew and then relocated to our current premises, Sally’s role also developed and so did the need for a larger administration facility. Sally now manages a team of four full time office assistants, dealing with the practice accounts, keeping on top of our not insignificant insurance claim process and providing general administration support for the whole practice.
In 2010 Sally achieved her level 3 Award in Effective Management with the Institute of Leadership and Management (ILM). Historically not that keen on formal qualifications and study, Sally now feels that to manage a team of any size effectively, ‘life skills’ should go hand in hand with proven and recognised training.
On a personal note, Peppa a black Labrador Retriever from the Guide Dogs for the Blind Association became a much loved member of Sally’s family last summer. Peppa required specialist surgery for a congenital defect, which although successful, excluded her from being eligible for the training process.