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Our aim at Willows is to provide first class care for our patients and to give an excellent service to their owners and to the vets who refer cases to us. It would not be possible to provide such a service without a team of people who are committed to excellence. We are very fortunate in having just such a team of friendly, dedicated and caring staff who constantly strive to do their best for our patients and to look after them as if they were their own pets.
All our staff are actively encouraged to pursue continuing education in their various fields. They are expected to bring any new ideas and knowledge which they acquire back to the practice to share with their colleagues. In addition, they all attend regular in-house meetings and are engaged in a system of appraisals. In this way we hope continually to improve the levels of care and service which the team at Willows provides for our patients, their owners and the vets who entrust their cases to us.
Willows is a busy practice with over 175 staff, a vast array of equipment and stock items, thousands of clients, over a thousand referring vets who use our services and, in our state-of-the-art premises, up to 100 in-patients to look after at any given time.
Our Management Team has the task of keeping the innumerable component parts of the practice running smoothly, so that our staff can concentrate on achieving our goal of providing a caring, top-quality service for our patients, their owners and the referring vets who send us cases.
BVSc MVM DSAS(Orth) DipECVS MRCVS
RCVS Specialist in Small Animal Surgery (Orthopaedics)
European Specialist in Small Animal Surgery
Toby graduated from the University of Bristol in 1996. Following a number of years in mixed and small animal practice, he undertook a Residency in Small Animal Surgery at the University of Glasgow. He holds the RCVS Diploma in Small Animal Surgery (Orthopaedics) and the ECVS Diploma in Small Animal Surgery, and was also awarded an MVM for research into canine elbow dysplasia. He has worked as an orthopaedic and spinal surgeon at Willows Referral Service since 2005.
Toby has been an RCVS examiner in Small Animal Surgery and has examined at both Certificate and Diploma levels. He was also a member of the RCVS Small Animal Surgery Board for several years. Toby has authored or co-authored numerous scientific papers and conference abstracts, given presentations around the world on a wide variety of topics relating to small animal orthopaedics and spinal surgery, and has regularly contributed to local CPD meetings. He is the co-editor of the 2nd edition of the BSAVA Manual of Canine and Feline Fracture Repair and Management. Toby has been involved with AOVET for several years and has sat on the AOVET European board and the Education commission. He enjoys all aspects of small animal orthopaedics but has particular interests in joint replacement, management of complex fractures and postgraduate orthopaedic education. He became Clinical Director at Willows in 2016.
"Having worked at Willows for many years and seen it grow into a large multi-disciplinary centre, I am looking forward to helping lead the practice forwards, maintaining our commitment to providing the best possible level of care to our patients, owners and referring vets."
Becky joined the Willows in 2011 as Client Care Manager and was appointed Practice Manager in February 2017.
Becky discovered her love of animals through her two rescue dogs, acknowledging she made every mistake in the book when it comes to being a pet owner! Her first rescue dog (a mongrel) quickly introduced her to what is fondly known as "separation anxiety"! The solution she believed was to introduce another rescue dog for company! Several pairs of curtains, shoes, toilet rolls, phone cables, sofa cushions, skirting boards and an entire sound system later, Becky invested in dog obedience training and has never looked back (although she can on occasion still be seen aquaplaning through the park at high speed attached to the end of a lead!).
BSc BVMS PGCert MRCVS
Business Relationship Manager
Chloe graduated as a vet from Murdoch University in Perth, Western Australia in 2015. She moved to the United Kingdom shortly after graduation and worked in ambulatory and referral equine practice. Chloe started as Willow’s business relationship manager in July, 2018. Having worked in both first-opinion and referral practice, Chloe has the necessary experience to recognise the needs of referring veterinary surgeons and is dedicated to strengthening the relationship between Willows and their referring vets. This ensures that they, their clients and their pets receive the best referral experience possible. She is the first point of call for any queries or questions referring vets may have. Chloe is also involved in the coordination of the out-of-hours emergency service, ensuring it runs smoothly and provides excellent care for clients who use it.
Although Chloe does not have a dog of her own, she can be regularly seen walking her friend’s Frisbee-loving cocker spaniel Wiffle, through the countryside.
Client Care Manager
Amber joined Willows in 2014 as the reception co-ordinator and was appointed Client Care Manager in 2015.
Amber has always had a passion for animals from hamsters to horses. At home Amber has a rescue dog called Pippin and a rescue cat called Jenson and frequently fosters cats for North Birmingham Cats Protection. In her spare time Amber is a formula one and football fan and currently manages a youth football team so spends most of her weekends standing on the touch line! As a mother to three boisterous sons, she has a good understanding of the off side rule and is more than happy to use the red card when needed!
Debbie became a qualified veterinary nurse in 1979, progressing to become the head nurse in a local small animal practice until 1989 when she left to start a family. After an eleven year break she was head-hunted by one of her previous student nurses, Jenny Tubb, who by that time was the practice manager at Willows.
Debbie enjoyed the challenge of returning to work as a nurse and being presented with the practice's advanced equipment and specialist procedures. After being promoted to Nurse Manager in 2003, Debbie's role developed into more of a supervisory one and now, with the valued support from her two assistant nurse managers and the animal care manager, she assumes responsibility for the efficient running and development of the clinical support staff team.
Debbie has always loved sharing her veterinary knowledge and experience with her nursing colleagues. This interest led Debbie to become actively involved in the application for the practice to become a Registered Training Practice, and in 2009 she gained her Assessors qualification. Although no longer assessing students herself, Debbie continues to play an important role in maintaining high standards of student nurse training. Debbie strongly believes that being a training centre of excellence provides both the practice and the profession with a continuing source of qualified, highly skilled nurses who are committed to the highest levels of patient and client care.
Debbie insists that her nurses never forget 'basic nursing skills', which she believes are as vital as all the high-tech monitoring equipment that is available in the practice. All her qualified and student nurses know that it is essential for their patients to have a structured care plan, with plenty of TLC to add to the holistic approach which in Debbie’s view is essential to produce an optimal outcome for the pets under our care and for their owners.
Debbie is a cat advocate for Willows and was thrilled to be offered this opportunity. She is the owner of four cats , all with completely different personalities and needs, and she is passionate about cat welfare, both in the home and the veterinary environment
Debbie will continue to devote her time ensuring that the pets of our valued clients go on receiving the best veterinary nursing care possible.
Deputy Nurse Manager
After leaving school, Tom started working at his local RSPCA branch, spending four years helping rehabilitate cruelty cases until they were fit to be rehomed. On leaving the RSPCA Tom had his first insight into the veterinary world as an animal care assistant at the PDSA. Having enjoyed working within the veterinary industry Tom joined a local mixed practice as a student veterinary nurse where he qualified in 2010. Tom joined Willows in 2011 as an RVN and was promoted to Deputy Nurse Manager in 2017.
Tom has a broad nursing interest but has a specific passions for medical nursing, emergency medicine, infectious diseases and evidence based practice. Tom gained his veterinary nursing certificate in emergency critical care in 2013 and completed his qualification from the Institute of Leadership and Management in 2014. He is also currently working towards his advanced veterinary nursing diploma.
In 2014 Tom joined his local British Small Animal Veterinary Association regional committee and has organised lectures and courses for veterinary nurses in the local area on an array of topics ever since. Since 2015, Tom has been a member of the British Small Animal Veterinary Association congress committee assisting with the organising of congress and just as importantly the social events.
In 2017 Tom had the privilege of being of being nominated and voted onto the British Veterinary Nursing Association council and looks forward to serving on the council for the next three years.
At home Tom has a rescue dog called Phoebe and two rescue cats, Boris, who was abandoned at his training practice and Dobby, an incredibly badly behaved kitten found in a wheely bin and brought to Willows as a stray. When not at work Tom spends most of his time either on a rugby pitch or planning his next trip away.
RVN MBVNA A1
Assistant Nurse Manager (Non-Surgical)
Since leaving school, Claire felt very passionate about making her career one where she could work with animals. She completed two diplomas in animal care at Warwickshire College and this journey opened Claire's eyes to some amazing careers with animals, ranging from opportunities in safari parks to others in farms and pet shops. However, it was towards the end of her college years that Claire discovered her niche, when she helped out in a local veterinary practice. It was at that point she was hooked! To be able to make a difference to these animals' lives and have the chance to develop a career in the veterinary world became her dream.
Claire knew this dream wasn't going to be easy to fulfil, but with persistence she obtained a veterinary nurse training position in a mixed veterinary practice in Warwickshire. She worked there for four years and qualified as a Registered Veterinary Nurse in 2005. Wanting to follow the gold standards that she was taught at college, Claire applied for a position at Willows and has never looked back since she started working here!
The importance of good training and support whilst studying to become a nurse is a subject very close to Claire's heart, and in 2008 she was offered the chance to become an A1 assessor for Willows, to guide our student veterinary nurses through their study. Claire has found this to be a very rewarding role, and she is very proud of her students and what a great asset they are to the practice.
On moving into the Willows fantastic new premises in 2009, Claire was promoted to Assistant Nurse Manager (non-surgical). Claire is very dedicated to maintaining the highest standards of care for all our patients and looks forward to seeing their happy little faces when she comes into work first thing every morning!
Claire is a member of the team of cat advocates at Willows – she understands how important our superb clincial environment and excellent husbandry are for all the patients that visit us, but also recognises how stressful a visit to the vets can be for our feline friends, and that we need to take special measures in caring for them to the highest standards.
In 2010 Claire completed her qualification for the Institute of Leadership and Management. Following this Claire obtained her certificate in anaesthesia and critical care. Claire believes that Willows is definitely a great place to fulfil her dream and pursue a career in veterinary nursing to the highest levels!
IWFM Level 4 ISOH ILM3
David has worked at Willows Veterinary Centre and Referral Service since 2002, initially joining us as an animal care assistant obtaining valuable experience working alongside general practice clinicians and specialist vets in a progressive small animal practice. Going from strength to strength, his level of commitment to the practice, his colleagues and, most importantly, the patients in his care, David was promoted to Animal Care Manager in 2007.
As the practice has grown and the facilities within have developed, David realised his skills and knowledge would be well suited to a facilities role and he became Facilities Manager in December 2016. David is IWFM and IOSH qualified and is working towards his Nebosh qualification.
David has a busy home life shared with his wife and young son, two dogs, two rabbits, two birds, a cat and finally a horse! When he does have a rare moment to spare, he will sneak in a game of football or rugby!
Sally joined the Willows in 2008 initially looking after accounts and administration. As Willows moved into new premises and grew significantly, Sally took on the challenging role of Administration Manger.
Sally adopted Peppa a black Labrador Retriever from Guide Dogs for the Blind. Peppa needed specialist surgery for a congenital defect which prevented her being eligible for guide dog training. Peppa is joined at home by Jonesy a Jack Russell cross Pomeranian who’s as cute as a button but devilishly naughty and four mini lop Rabbits, one of whom regularly models for Willows' advertising material! You can spot him on the waiting rooms screens in reception!