Clinical Support Services
Clinical Support Services at Willows
Willows is incredibly lucky to have a friendly, skilled and highly professional Clinical Support Services team of around almost 90 staff members comprising; Registered Veterinary Nurses, Veterinary Care Assistants, Student Veterinary Nurses, Pharmacy Assistants and Sterile Service Operatives. All of whom, play a vital role in the care of our patients. At Willows our team of over 65 Registered Veterinary Nurses (RVNs) work throughout our multidisciplinary hospital supporting every aspect of veterinary care including; Anaesthesia, Cardiology, Diagnostic Imaging, Intensive Care, Internal Medicine, Surgery, Oncology, Ophthalmology, Neurology, Ward nursing and 24 hour care.

Our Nurses are actively encouraged to be the best they can be with a generous CPD allowance as well as structured programmes for those wishing to study for the RCVS Advanced Nursing Diploma and American Veterinary Technicians Speciality qualifications. RVNs have the chance to present either internal or external CPD and are encouraged to become clinical coaches to help support our fantastic student nursing team. Veterinary nursing at Willows offers many opportunities to develop advanced nursing techniques including; monitoring MRI patients, use of neuromuscular blocking agents and high dependency nursing. We pride ourselves on development opportunities available for our RVNs such as progression to Lead Nurse or Team Leader ensuring that we can provide a career pathway that enables our Nurses to excel.

More on our Clinical Support Services

As one of the UKs leading small animal referral centres Willows is proud to be home to world renowned Specialists across a multi-disciplinary service. Our nurses work closely with the Specialist teams on day to day basis embracing Willows’ friendly and collaborative culture.

Our team of almost 20 Veterinary Care Assistants (VCAs) work closely with the Nursing team and Vets to ensure our patients’ receive the highest level of care. Essential to the running of the hospital, our multidisciplinary VCAs work across the entire hospital and also provide vital assistance overnight for our emergency and critical care service. We pride ourselves of providing opportunities for progression by offering VCAs the opportunity to specialise within the Medicine department, Intensive Care Unit, Surgical Suite and Cardiology department.

The role of a VCA can provide a fantastic gateway to career in Veterinary Nursing, with student positions offered to the team on an annual basis.

At Willows our Pharmacy team play a vital part in our patient’s journey of care, working tirelessly to ensure they have the medications they require, liaising with Vets and clients regarding repeat prescriptions and managing the stock and ordering system within the hospital.

Our Clinical Support Services team also includes our Sterile Services team who are critical to the provision of our commitment to excellence and our world class patient care. The team prepare, process, disinfect and sterilise surgical kits and specialised equipment. As well being involved in ordering and stock rotation of surgical implants and prostheses.


Investors in People

Willows is proud to be accredited by Investors in People at the extended Silver level, and we are dedicated to providing excellent working conditions, care and support for all of our 180+ personnel.

The Investors in People Silver award concentrates on areas such as communication systems, employee development, performance management and training. It provides formal recognition of how deeply staff, including our Clinical Support Services team, care about the work undertaken here and how they recognise that their individual contribution helps to provide excellent care for all our clients and their pets. We remain firmly committed to excellence and to continual improvement in every aspect of what we do, including the ongoing development of our fantastic team of staff, of whom we are immensely proud. 

Join our One Big Family at Willows

Love Veterinary Nursing? So do we! 
Passion for delivering great care? Us too!
Like being valued? Yep, we get that! 
Need an environment where you can flourish? We think we’ve got that covered!

However, don’t just take our word for it. Take a look at why our fabulous Clinical and Support Services team chose Willows and what they love about working at the UK’s leading Veterinary Referral Centre.

To view our latest vacancies click here.

Can I see practice at Willows?

Absolutely! We love to encourage and welcome fellow Veterinary professionals who would like to see practice at Willows to get in touch whether it be to pursue a career in referral, to gain more knowledge in a certain discipline or simply to have a look a life behind the scenes at a small animal referral centre.

If you would like any further information about careers at Willows or would like to arrange to see practice please contact:

Vicky Maund, Head of Clinical Support Services
T:0121 712 7070
E: vicky.maund@willows.uk.net